We do not accept returns for orders in the U.S. However, you can exchange unused and undamaged products within 8 calendar days from the date of delivery.

• For clothing, we only accept exchanges for size.
• For bags, we accept exchanges for color but not for model.
• Pre-orders for bags cannot be exchanged.
• The products must be in perfect condition, clean, without any traces of makeup, oils, creams, or similar, and with all tags and labels intact as delivered.
• The shipping cost for the exchange must be covered by the customer. We do not accept products sent cash on delivery.
• Items obtained through exchanges cannot be exchanged again.
• Products on sale or at a discount cannot be exchanged.
  • Customized (custom) products cannot be returned or exchanged.
  

If the product requested for exchange is not available, we will issue you a store credit for the value of the purchase, excluding shipping costs. This credit can be used for future purchases.

To request an exchange, please email us at szuluaga@zereno.com.co and include the following information:

• Invoice or order details (date, buyer's name, ID number, order number).
• Photo of the unused product.
• Size or color you wish to exchange for (as applicable).
  

If you received a defective product or need to make a warranty claim, please contact us within 30 calendar days from the date of delivery. We will guide you on how to return the product and proceed with the process. In this case, we will cover the shipping costs. Once we receive the product, our specialized team will inspect it, and we will inform you if the warranty is approved or denied, explaining the technical reasons in each case. If the warranty is denied, we will return the product to you using the same shipping method.

Please note that we may be exempt from providing a warranty in the following cases:

• Force majeure or unforeseeable circumstances.
• Intervention by a third party.
• Improper use of the product.

For this reason, we recommend that you carefully read the information provided regarding sizes, colors, and materials, and follow the care instructions to keep your items in optimal condition.

Our products come with a thirty (30) calendar day warranty. The warranty period starts from the day we deliver the product.