Shipping costs will vary depending on your location and will be calculated at checkout. For orders over USD 400, shipping is free.

At Zereno, we are still a small team, so it may take us 1 to 4 business days to process and pack your order. Most orders are fulfilled from Colombia or directly from Boston, so shipping times can vary. On average, it takes around 10 business days for orders to be delivered. Once your order is shipped, we will send you an email with the tracking number so you can follow it. Please note that unexpected delays may occur, over which Zereno has no control and is not responsible.

We use DHL, UPS, USPS, or FedEx for our shipments, depending on the destination.

Pre-order products will have the word "(preorder)" in the product title on our website. This means that the item is not currently in stock, but it will be made to order and shipped at a later date. The estimated shipping date will be indicated on the product page, although in some cases, the order may be shipped earlier than expected. When you place a pre-order, you will be charged immediately for the item and shipping. Once the order is ready, we will ship it to you as soon as possible.

If your order contains a combination of in-stock and pre-order items, they will be shipped together. Your package will be dispatched on the date announced in the pre-order item description.

If you have any questions or requests related to your delivery, you can contact us via email at szuluaga@zereno.com.co or through our WhatsApp line: +57 (number).